Delivery & Cancellation

 Delivery and Cancellation Policy

 

At Special Edition Chocolate we are committed to providing the highest levels of customer service and our online service is no exception:

  • Order Processing

We are committed to processing your orders as quickly as possible (and will notify you of any issues with your order as soon as possible once it has been placed) so that you are kept fully informed of how your order is progressing. 

Automatic emails will be generated to update you on status updates confirming when your order has been dispatched.

 

  • Delivery

If an item is held in stock it will be normally be delivered in 3 - 5 days.  Where it is made to order it can be up to 10 days.

  • Order Cancellation / Returns Policy

We want you to be 100% satisfied with the products you receive and the service we provide, so if there are any issues with your order, then please do not hesitate to contact us and we will be happy to rectify. In order to assist us resolve any issues to your satisfaction we would request that customers contact us as swiftly as possible following order placement if you have any reason to cancel or change your order details.  Orders which have already been dispatched and are subsequently cancelled will be subject to any postage/product charges incurred as a result of this cancellation.